Frequently Asked Questions

Savings vary by destination country and product category, but you can typically save 10–30% off the purchase price vs buying the same item in the home country. Destination countries without restrictive tariffs in place will realize bigger savings.

No. Unlike traditional tax-free shopping programs, you never pay VAT. Privé secures goods from European retailers at VAT-exempt prices for customers living outside of the EU. The savings are reflected directly in your final price.

Privé Concierge ("TMC") is a membership-based luxury shopping service that gives you access to European luxury goods at prices below what you would pay at home. Privé sources goods directly from European retailers at VAT-exempt pricing, handles the taxes, tariffs and customs process, and then ships them to your home. You get the savings of tax-free European shopping without the travel, paperwork, or hassle.

Most physical goods are eligible, including:

• Luxury fashion, clothing, and shoes
• Leather handbags and goods
• Handbags and accessories
• Jewelry and watches
• Beauty, makeup, and pharmaceutical products
• Electronics

Featured brands include Hermès, Celine, Dior, Moncler, and more. Certain items may be restricted or excluded due to export controls, brand limitations, or customs regulations, such as goods made from exotic materials.

You find an item you want from a European retailer. You submit the order details through the Privé mobile application, website, browser extension, or other platform where its Services are available. Privé then purchases the item directly from the European retailer at the VAT-exempt export price, handles all export documentation, and ships the item to you. No travel or forms required.

No. Traditional tax-free shopping requires traveling to Europe, buying goods yourself with your passport, filling out paperwork, and getting customs stamps at the airport. With Privé, none of this is required. Privé handles the entire sourcing and export process, so you can access European pricing from the comfort of your own home.

Savings are calculated as: the difference between your local retail price of the identical item in your home market, minus costs related to shipping, tariffs, taxes, duties, service fees, or other applicable charges. Actual savings may vary.

Refunds and exchanges are only allowed in cases of defective or damaged products.

Privé Concierge membership is $495 per year. Your membership unlocks access to four tiers based on your activity and purchase volume: Insider, Jetsetter, Globetrotter, and First Class. Each tier offers increasing benefits and savings opportunities as you shop more.

No. All customs duties, tariffs, and taxes are included in your final price.

Privé arranges international shipping and prepares all export documentation required for VAT exemption. Customs clearance in your destination country is handled by the carrier and local customs authorities.

In most cases, no additional documents are required from you. Privé manages all purchase, invoicing, and export documentation. You may be contacted by the carrier if customs authorities require additional information.

Yes. Privé operates as a licensed commercial entity that purchases goods from European retailers at VAT-exempt export prices and resells them to customers outside the EU. This is compliant with French VAT regulations, including Article 73 G of Annex III to the General Tax Code and Article 262, I of the General Tax Code. This activity is carried out in accordance with French tax ruling Rescrit RI n° 2026-19 and includes managing the export process, documentation, customs formalities, shipping, and any applicable import fees or tariffs. Privé maintains all required documentation. To request more information, please contact support@prive.com.

If an item cannot be sourced or exported under the applicable conditions, Privé will notify you before completion and provide available alternatives or cancel the request. A full refund will be issued for any cancelled orders.

You can contact Privé support directly through the app chat or via email at support@prive.com.